How will it affect my language course?
The current global situation is difficult for all of us, but we are doing our best to work with our partner schools and students to find suitable solutions. We are asking all clients affected by the coronavirus to be patient, whilst we discuss your affected language programme with each of you.
Please read the updates below and feel free to contact us at any time to discuss your language programme if you have any questions or concerns. We are working with a restricted staff at the moment so please send an email (firstname.lastname@example.org) and we will get back to you as soon as possible.
What should I do if my language programme is due to start before the end of April?
It’s likely that commercial flights will be cancelled or highly restricted throughout April. Many schools are expecting to remain closed up to the end of April 2020. We are giving all affected clients the option of postponing without charge, so your money is not lost.
You don’t have to decide your new start dates right away. The money you have already paid will be kept as credit which will remain valid for one year from your original start date. You’ll receive a ‘CESA voucher’ which shows your programme details and value. You can keep this voucher until you know your new course dates.
If your new language trip with the new departure date is more expensive (e.g. due to seasonal supplements or exchange rate fluctuations), you will only be asked to pay the difference.
What if I just want to cancel?
We really hope that you can still attend your language course with us at a later date, but we understand that some may not wish to do this. Should you prefer to completely cancel your programme, our normal terms and conditions (agreed to at the time of booking) will apply.
Cancellation by the Student
Should this agreement be cancelled by the students the following provisions apply:
Cancellation must be made in writing to the CESA office (email is acceptable if verified that it reached CESA staff). The day that notification is received in writing by the CESA office is the official cancellation day and the cancellation provisions laid out below will apply.
All cancellations incur a loss of deposit.
In addition, the following charges apply and are payable to CESA by the student:
Cancellation up to 56 days before the start of the course: loss of deposit only
Cancellation between 55 and 28 days before the start of the course: 25% of the remaining cost of the course and accommodation
Cancellation between 27 and 14 days before the start of the course: 50% of the remaining cost of the course and accommodation
Cancellation between 0 and 13 days before the start of the course: 100% of the remaining cost of the course and accommodation
In each case the day the student was due to start the course shall be counted as Day “0”. No refund shall be given on or after Day “0”.
If a new booking is made in place of the cancelled course, CESA may at it’s sole discretion withdraw certain cancellation charges in favour of the student.
What does my travel insurance cover?
In cases where governments are advising against travel, your travel insurance policy should cover you for any cancellation fees. We advise you to check this with your insurance provider, and are happy to send you a cancellation document to support any claims you wish to make on your insurance.
What if my course is due to start in or after May 2020?
We are awaiting guidance on this period.
If you have any doubts at all about travelling or your ability to attend the course, we are happy to discuss postponement with you. If you’ve booked a course in May or June, you should expect to hear from us soon, though you are of course welcome to contact us directly if you prefer.
What if I’ve made enquiries but not booked?
We are still taking bookings for autumn/winter 2020 and programmes in 2021. If you are interested in arranging a future language course and have questions about this, please feel free to send an email to email@example.com.
We hope that this difficult situation will resolve itself soon, and once again thank you for your continued patience and support.